Service Center Agency (SCA) - The Prime Driver: The SCA would be the key driver of the whole CSC eco-system. The SCA would be supported by the NLSA and the respective State Level Agency (SLA) to implement the CSC Scheme in their specified areas of operations. This would include activities such as identifying the required applications and services, harnessing the State network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating the content.

The core business services of the SCA should be made available to the CSC through a centralized SCA portal application. The Portal would offer information, applications and services all in one place. Thus, it will inherently work as an organizing tool helping the SCA/CSCs to organize their electronic workspace, their daily tasks and their jobs as a whole. The Portal would provide the functionality for Single Sign ons, Registration and Authentication, Service Metering of transactions, Multi lingual Support, Transaction Routing, Payment Gateway, Off Line/On Line transaction support, etc